Tax Ombudsman kicks off review into OSfA
What happened
"Our aim is to make recommendations in line with the ATO’s digital strategy and architecture so that they can be adopted into the future roadmap," said Owen. The scope of the review will focus on identifying the top-priority improvements to enhance the efficiency and effectiveness of OSfA and Practice Mail, in supporting taxpayers in complying with their tax obligations through their registered agents, and, where appropriate, reducing demand for phone and postal contracts. This matters for Professional Services & HR because fresh price movement and input-cost detail should reset bid assumptions, rate caps, and negotiation guardrails with 5, 10, 27 as the clearest commercial anchors; expect rate card updates
Buyer takeaway
For Professional Services & HR, treat this as a cost-boundary signal rather than just a headline; buyer assumptions may need refreshing before the next quote or award decision
Cost / money
Use this to refresh should-cost views and challenge any fast repricing. Keep the read-through directional unless the source itself provides hard commercial numbers
Supplier / commercial
Suppliers with fresh cost justification may push harder on reopeners, indexation, shorter quote validity, or pass-through language. Buyers should separate real drivers from negotiation posture
Safety / operations
The operational risk is indirect: tight budgets or repricing battles often reappear later as reduced slack, substitutions, or execution compromises that buyers then have to manage
What to watch
Watch for shorter quote validity, reopeners, pass-through requests, or attempts to reset pricing on the back of weak evidence
Key facts
- "Our aim is to make recommendations in line with the ATO’s digital strategy and architecture
- The scope of the review will focus on identifying the top-priority improvements to enhance th
- “I’m looking for feedback on the top 5 improvements agents would like to see made to OSfA and
- Registered agents can participate by registering for a webinar on 27 March or 2 April, comple
