Why practical skills matter more than ever
What happened
Author argues AI helps engineers with tasks like PLC snippets and documentation but does not replace hands-on troubleshooting in live plant incidents. The key operational detail is that operators still call human troubleshooting experts during plant upsets, so supplier onshore skills and readiness are practically material to uptime. Watch whether firms begin formalising operator handover, witness tests and supplier troubleshooting obligations in contracts
Buyer takeaway
Treat human troubleshooting and operator handover as contract-level requirements: demand evidence and defined escalation paths
Cost / money
Expect higher recurring costs for specialist onsite coverage or training rather than one-off AI tool spend
Supplier / commercial
Suppliers that can prove rapid on-site response and documented troubleshooting references will gain negotiation leverage
Safety / operations
Operator competence and live troubleshooting verification reduce incident escalation and protect safety-critical uptime
What to watch
Limited: opinion piece grounded in field experience—quantify skills gaps via site tagging before changing contract terms
Key facts
- AI used for PLC code snippets and documentation support
- Operators (not chatbots) are the escalation point during plant upsets
Source excerpts
They call the troubleshooting expert. AI tools are based on probability, suggesting the next word in a sentence, for instance
They call the troubleshooting expert
The scaremongering has reached a crescendo; with the assertion that AI tools will replace knowledge-based professionals, including engineers
